Customer Service is at the heart of business success. Every customer has different needs, expectations and desires. We develop business solutions that enhance the customer experience. Whether supporting a chain of 1600 stores or a single on-line portal, we have developed solutions that ensure operational capacity and capability, manage inventory flow and plan store labor allocations, all while driving organizational financial performance AND customer experience.
Engaged site management to create workforce planning, financial forecasting and business planning models to accurately project and manage organization financial performance. Specific areas of expertise include inventory management and cost containment strategies focused on maximizing return.
We have over 15 years of experience working with and serving non-profit organizations. Our involvement ranges from higher education employment to volunteer board service to association leadership roles. We continue to develop solutions that are "functionality realistic" given business factors unique to non-profit organizations.
We have partnered with construction design firms to first clarify their goals; then formulate a road map to achieve those goals. We devised a plan to implement effective job costing and profitability practices, increase customer billing accuracy, shorten the cash collection cycle and build a multi-year plan focused on realizing cash goals.
Led consulting organization's development of a long-term business growth plan inclusive of employee benefit program development, sales goal establishment, client pricing strategy and administrative operational efficiency improvements to improve cash flow and overall organizational profitability.